Insider Knowledge Base
Frequently Asked Questions
What is the StaffTraveler eSIM?
The StaffTraveler eSIM is a virtual SIM card that enables you to connect to the internet in over 160 countries around the world. The eSIM is provided by Voye, a market leader in global connectivity, and our plans are tailor-made to meet the needs of non-rev travelers. All our plans are valid for 365 days, giving you the freedom to use your data when and where you wish.
Who can use the StaffTraveler eSIM?
The StaffTraveler eSIM is designed for the avid traveler and can be used by everyone. You do not need a verified StaffTraveler account to use it. Whether you're a frequent flyer or an occasional traveler, the StaffTraveler eSIM is available to anyone looking for convenient mobile connectivity while on the move.
In which countries can I use StaffTraveler eSIM?
The StaffTraveler eSIM is supported in over 160 countries. You can find the full list of supported countries here. You can travel within all these countries without a need to purchase a new plan. Before purchase, we recommend checking that the countries you visit are supported.
Tip: eSIMs usually don't work on cruises as they are supported by networks within specific countries.
Tip: Reception in Sinai (Egypt) isn't always the best (due to unstable networks). We cannot guarantee the best reception in this area.
How can I get support for the StaffTraveler eSIM?
- Send a WhatsApp message to +19295664818
- Contact Voye support here chat
- Email to support@voyeglobal.com
How much data do I need?
How much data you need depends heavily on the type of apps that you use. For your convenience, here's an overview of the average data usage of some of the most popular travel apps:
| Name | 1-min | 15-min | 1-hr |
|---|---|---|---|
| Google Maps | ~0.08 MB | ~1.2 MB | ~5 MB |
| YouTube | ~35 MB | ~525 MB | ~2 GB |
| Spotify | ~5 MB | ~75 MB | ~300 MB |
| Netflix | ~120 MB | ~1.8 GB | ~7 GB |
| Duolingo | ~0.3 MB | ~4.5 MB | ~20 MB |
| ~6 MB | ~90 MB | ~380 MB | |
| TikTok | ~14 MB | ~210 MB | ~850 MB |
| WhatsApp (Messaging) | <0.05 MB | ~0.75 MB | ~3 MB |
| WhatsApp Call (Voice) | ~0.75 MB | ~11 MB | ~45 MB |
| WhatsApp Call (Video) | ~2.5 MB | ~37.5 MB | ~150 MB |
You can check your current data usage in the StaffTraveler eSIM app. As all StaffTraveler eSIM plans are valid for a full year, we recommend selecting a plan that offers enough data to last the entire year.
Do you have another question?
We are happy to help! Contact Voye support here.